Welcome to Taj Luxury Tours. By accessing or using our website and booking any tour, travel service, transportation, accommodation, or other service offered by us, you agree to the following Terms and Conditions. Please read them carefully before making a booking.

1. About Taj Luxury Tours

Taj Luxury Tours provides travel and tourism services, including customized tours, sightseeing packages, transportation, accommodation arrangements, guided tours, and other travel-related experiences across India.

All services are subject to availability and confirmation at the time of booking.

2. Booking & Confirmation

• A booking is considered confirmed only after we receive the required booking details and applicable payment.
• Confirmation details will be shared with the customer through email, WhatsApp, phone, or other agreed communication methods.
• Customers are responsible for providing accurate names, contact information, travel dates, and other required details.
• Any incorrect information provided by the customer may affect the booking and may result in additional charges.
• Special requests are subject to availability and cannot always be guaranteed.

3. Payments

• Payment requirements may vary depending on the selected tour, hotel, transportation, or travel service.
• The customer must make payments according to the agreed booking schedule.
• Reservations may be cancelled or released if the required payment is not received within the specified time.
• Any bank, payment gateway, currency conversion, or transaction charges may be payable by the customer where applicable.

4. Tour Prices

Prices displayed on our website may change depending on availability, seasonality, hotel rates, transportation costs, government taxes, and other applicable charges.

Once a booking has been confirmed, the applicable price will generally be based on the confirmation provided to the customer, subject to any changes agreed under the booking terms.

5. Cancellation & Refunds

Cancellation and refund conditions depend on the tour package, hotel, transportation provider, and other services included in the booking.

• Cancellation requests must be submitted to Taj Luxury Tours in writing.
• Applicable cancellation charges will be communicated according to the booking conditions.
• Certain hotel, transport, activity, or special-rate bookings may be non-refundable.
• Refund processing times may depend on banks, payment gateways, hotels, airlines, or other service providers.
• Any amount already paid to third-party suppliers may be subject to their individual cancellation policies.

Customers should review the cancellation conditions before confirming their booking.

6. Changes to Your Booking

If you wish to modify your travel dates, accommodation, transportation, itinerary, or other services after confirmation, we will try to accommodate your request subject to availability.

Additional charges may apply for changes, including differences in hotel rates, transportation costs, entrance fees, supplier charges, or administrative fees.

7. Itinerary Changes

Taj Luxury Tours reserves the right to make reasonable changes to an itinerary when necessary due to weather conditions, road conditions, local events, government restrictions, operational issues, attraction closures, safety concerns, or other circumstances beyond our reasonable control.

Where practical, we will provide a suitable alternative without significantly affecting the overall travel experience.

8. Hotels & Accommodation

Hotel rooms are provided according to the category and booking confirmed with the customer.

Hotel facilities, room types, check-in/check-out times, meals, extra beds, child policies, and other services are subject to the hotel’s own policies and availability.

Taj Luxury Tours is not responsible for temporary unavailability of hotel facilities or services caused by circumstances beyond our control.

9. Transportation

Transportation services are provided according to the vehicle category and itinerary confirmed at the time of booking.

Vehicle availability may depend on local conditions, traffic, road restrictions, weather, or other circumstances.

Customers are expected to follow reasonable safety instructions provided by drivers or travel representatives.

10. Travel Documents

Customers are responsible for ensuring that they have all necessary travel documents, including:

• Valid passports
• Visas, where required
• Identification documents
• Travel insurance, where appropriate
• Permits and other required documentation

Taj Luxury Tours may provide general travel information but is not responsible for the rejection, expiry, loss, or incorrect use of travel documents.

11. Customer Responsibilities

Customers agree to:

• Provide accurate booking information.
• Follow applicable local laws and regulations.
• Respect hotel, transport, attraction, and service-provider rules.
• Maintain appropriate conduct throughout the tour.
• Take reasonable care of personal belongings.
• Arrive at agreed pickup locations on time.

Additional costs resulting from delays, missed pickups, personal requests, or failure to follow the agreed itinerary may be payable by the customer.

12. Personal Belongings

Customers are responsible for their personal belongings, valuables, passports, money, electronic devices, and luggage throughout their journey.

Taj Luxury Tours is not responsible for loss, theft, or damage to personal belongings unless directly caused by our proven negligence.

13. Travel Insurance

We recommend that customers obtain suitable travel insurance covering medical expenses, trip cancellation, delays, lost luggage, personal belongings, and other relevant travel risks.

Taj Luxury Tours does not provide insurance unless specifically stated as part of a confirmed package.

14. Force Majeure

Taj Luxury Tours shall not be held responsible for delays, cancellations, losses, or changes resulting from circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, strikes, political disturbances, government restrictions, road closures, transportation disruptions, or other unforeseen events.

We will make reasonable efforts to assist customers and provide alternative arrangements where possible.

15. Third-Party Services

Some services arranged by Taj Luxury Tours may be provided by independent third parties, including hotels, restaurants, transport operators, guides, activity providers, and other suppliers.

While we work with trusted service providers, their services may be subject to their own terms, policies, availability, and operational conditions.

16. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, descriptions, photographs, prices, availability, schedules, and other information may change without prior notice.

Website images are intended to provide a general representation of destinations, hotels, vehicles, and experiences and may not always represent the exact service provided.

17. Website Use

Users agree not to:

• Use the website for unlawful purposes.
• Copy or reproduce website content without permission.
• Attempt to interfere with website security or functionality.
• Submit false, misleading, or fraudulent information.
• Use website content for unauthorized commercial purposes.

All website content, including text, images, graphics, branding, and design, belongs to Taj Luxury Tours or its respective content owners unless otherwise stated.

18. Privacy

Taj Luxury Tours respects your privacy and handles personal information according to our Privacy Policy. By using our website or submitting a booking enquiry, you consent to the collection and use of information necessary to provide requested travel services.

19. Complaints

If you experience an issue during your tour, please contact Taj Luxury Tours as soon as reasonably possible so that we have an opportunity to investigate and assist.

Complaints submitted after completion of the tour should be provided in writing with relevant booking details and supporting information.

20. Limitation of Liability

Taj Luxury Tours will make reasonable efforts to provide the services confirmed in your booking. However, we are not responsible for losses or delays arising from circumstances outside our reasonable control or from the actions or omissions of independent third-party service providers.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

21. Changes to These Terms

Taj Luxury Tours may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or applicable requirements.

The updated version will be published on this website, and continued use of the website or services after an update constitutes acceptance of the revised terms.

22. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes arising in connection with our services or these terms will be subject to the jurisdiction of the appropriate courts in India.

23. Contact Us

If you have questions regarding these Terms and Conditions, bookings, cancellations, or travel services, please contact Taj Luxury Tours through the contact details provided on our website.

Taj Luxury Tours
Mobile Number : +91 99100 84810
Email : tajluxtours@gmail.com
Address : 9 panchvati plaza Taj Nagri phase 2nd Agra India Pincode 282001

Your Journey, Our Expertise.